Refund Policy
All Website design and programming sales are final. In most cases, design mockups are created and approved after a deposit is requested. A detailed contract must be signed and returned with the deposit so that both parties are clear of all requirements before proceeding. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete. If you agree to mockups but fail to follow through with a project, we retain the right to bill you for the time taken to create the mockups at our regular hourly rate of $50.
BlueSoft may accept a refund request in some cases, at our discretion. An instance where we would accept a request for a refund would be if BlueSoft and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work. If this is the case it will always be if a number of hours put towards the job are less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.
BlueSoft maintains the same refund requests for all other hourly work as stated in the above Design and Programming Policy.
BlueSoft may accept a refund request in some cases, at our discretion. An instance where we would accept a request for a refund would be if BlueSoft and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work. If this is the case it will always be if a number of hours put towards the job are less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.
Return Policy for Other Services
Other services including, but not limited to Graphic Design, Audio & Video editing, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client.BlueSoft maintains the same refund requests for all other hourly work as stated in the above Design and Programming Policy.